As the European travel market leader, it is our aim to meet the highest expectations in the subject of car rental, too.
Collision Damage Waiver without excess
We like you to feel safe - even if your rental car gets damaged!
This we ensure you with our insurance package including the collision damage waiver.
Our collision damage waiver
- is either without excess
- or we will reimburse you the excess
- contains the vehicle theft protection
- also covers the damage to tires, glass, roof and subfloor
With our comprehensive insurance package you will benefit from the following advantages in all countries except Cuba:
- Fully comprehensive cover incl. reimbursement of excess; damage to wheels, glass, roof and underbody are also covered, except in case of gross negligence or driving under the influence of addictive substances
- Vehicle theft protection
- Liability insurance covering personal injury, damage to property and financial loss to third parties (more information here)
Transparency of prices and insurance
You should know exactly what costs will be incurred before booking. That is why we keep all price components in the booking process transparent and keep our rental conditions short. Please take note of our comprehensive insurance and inclusive services, such as free additional driver!
Unlimited free mileage
All vehicles are supplied with unlimited mielage. There are, however, a few exceptions in Israel, Australia and Germany.
In Germany we offer vehicles with unlimited free mileage or with 300 km per day. Please select the desired service package in the booking process.
Free Cancellation & Amendment
Be flexible with TUI CARS: Amend or cancel your rental cars and motorbikes up to 24 hrs before rental free of charge (except with Go North in Alaska). Please feel free to send us an e-mail and contact our service-center: firstname.lastname@example.org
Customer friendly fuel arrangements
You pick up the car with a full tank and return it with a full tank. A deposit must be paid as security.
Second driver free of charge
With many partners we have arranged a free additional driver for you. For rentals you save extra costs for an additional driver around the Mediterranean sea and in many other countries. Here you will find an overview of all participating car rental partners.
TUI crisis management
SMS Assistant on request and professional crisis management.
Benefit for holders of the TUI Card und GuteREISE Card
Pay for your rented car from TUI CARS using your TUI Card or GuteREISE CARD and save immediately: For a 7-day rental period you pay the price for just 6 days and if you rent the car for 14 days you pay the price for 12 days (max. of 2 days free).
Money Back Guarantee
Should our services, contrary to expectations and described in the voucher, not be met, you will get the full rental price refunded if the rental station is not able to remedy the situation within 24 hours (you have to report the problem within 24 h). Your statutory rights are not affected of course by this warranty.
Recognised partners worldwide
We work together throughout the world only with recognised rental car providers. Our top partners include Europcar, Hertz, Alamo, Avis, Sixt and many more.
Take the opportunity and check in directly with our partners to save time when picking up your rental car. Our partners OK Rent a Car, Hertz & Thrifty Greece and Alamo USA & Canada.
Free hotel delivery possible
In many destinations you can have the car delivered free to the hotel.
Choose where to return the car
You can generally return the vehicle to another town in the same country or on the same island, sometimes free of charge. Please read the terms of rent for further informations.
24 h emergency service
Generally our partners offer an emergency service that you can contact around the clock. Please notify the police immediately in the event of an accident and make sure that a police report is prepared. When you return the vehicle the rental company will prepare a damage report, which has to be signed. Refer to your travel documents for further information.
Return of vehicle outside of opening hours
Picking up the vehicle outside of opening hours is often possible for a service charge, which is payable at the place of rental. Please refer to the details given in the respective rental conditions. Returning the vehicle outside of opening hours is generally also possible; please ask about the options for returning the vehicle when you pick it up.